About this statement
This statement explains how EstateX Home (11 667 868 877) (“EstateX”, “we”, “us” or “our”) collects, uses, stores and discloses personal information. We handle your information with care, in line with the Privacy Act 1988 (Cth), the Australian Privacy Principles and any other privacy laws that apply to us. You can read more about these at oaic.gov.au.

By visiting our website, enquiring about our services or giving us your personal information, you agree to it being handled as set out below.

What is personal information?
Personal information is any information or opinion about an identified individual, or someone who is reasonably identifiable, whether or not it is true and whether or not it is recorded. Sensitive information, such as health or criminal record details, is a type of personal information with extra protection under the law.

What we collect
We collect only what we need to respond to you and deliver our services. This may include:

• Your name, email address, phone number and contact preferences

• Your company name and role

• The address and details of the site or property your enquiry relates to

• Details of your project, such as the type of work, budget range and target dates

• Payment and billing details, where you engage us

• Information from suppliers, contractors, landlords and agents we work with

• Information you give us if you apply to work with us

• Technical information about how you use our website [e.g. device, browser and pages visited, if you use analytics]

We do not ask for sensitive information unless it is needed, and we will only collect it with your consent or where the law allows.

How we collect it
We collect personal information directly from you wherever we can, including when you:

• Complete a form or send an enquiry on our website

• Email, call or write to us

• Meet with us on site, at your home or virtually

• Request a consultation, proposal or quote

• Engage us to deliver a project

We may also receive information from your representatives, designers, architects, landlords, agents, centre management, referrers and public sources. If you give us information about someone else, you confirm that you have their consent to do so and that you have told them about this statement.

If you choose not to give us your personal information, we may not be able to respond to your enquiry or provide our services.

How we use it
We use your information to:

• Respond to your enquiries and arrange consultations

• Prepare proposals, scopes and cost guides

• Obtain landlord, agent, centre management and council approvals on your behalf

• Plan, deliver and hand over your project, including certificates and insurances

• Manage invoicing, payments and accounts

• Communicate with you about your project

• Share news and updates about our work, where you have agreed or the law allows

• Improve our website and services

• Meet our legal, insurance and regulatory obligations

• Manage recruitment and our business operations

Who we share it with
We only share personal information where it is needed for the purposes above, and we do not sell it. This may include:

• Subcontractors, tradespeople and suppliers working on your project

• Landlords, agents, centre management, certifiers and councils, as your project requires

• Your designer, architect or other representatives you have authorised

• Service providers who support our business, such as website hosting, form and email providers, accounting, payment and IT services

• Our insurers and professional advisers, such as lawyers and accountants

• Government bodies and regulators, where required or permitted by law

• A prospective buyer of our business, if we ever sell it

Our providers are expected to handle your information only for the services they provide to us.

Overseas storage
We do not generally send personal information overseas. However, some of the platforms we use, including our website, forms and email providers, may store data on servers outside Australia. Where this happens, we take reasonable steps to make sure the provider handles your information securely. [Name your website host and any other main providers if you wish.]

Marketing
We may send you information about our work and services if you have asked to hear from us or the law allows. You can opt out at any time by clicking “unsubscribe” in any message, or by emailing us. We will not use sensitive information for marketing.

Cookies and website data
Our website may use cookies and similar technologies to make the site work, remember your settings and understand how it is used. You can adjust your browser settings to block or delete cookies, though some parts of the site may not work as well. [Add details of any analytics or advertising tools you use.]

Keeping your information secure
We take reasonable steps to protect your information from misuse, loss and unauthorised access, including:

• Password-protected systems and secure, access-controlled storage

• Limiting access to people who need it to do their work

• Confidentiality obligations for our team and the third parties we work with

• Keeping information only as long as we need it, or as the law requires, and then destroying or de-identifying it

No online system is completely secure, so please take care when sending information to us by email.

Accessing and correcting your information
You can ask to see the personal information we hold about you, or ask us to correct it if it is inaccurate, incomplete or out of date. Contact us using the details below. We will respond within a reasonable time and will not charge you to make a request. If we cannot give you access or make a correction, we will explain why in writing, unless the law prevents us.

Complaints
If you have a concern about how we have handled your personal information, please contact us with the details and any supporting information. We will review your complaint and respond within a reasonable time. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this statement
We may update this statement from time to time. The latest version will always be on our website, with the date it was last updated. By continuing to use our website or services after a change, you accept the updated statement.

Contact us
EstateX Home
4/9 Hare Pl, Rouse Hill NSW 2155
(02) 5022 7208
info@estatexhome.com.au